Shipping policy

Shipping & Delivery Policy

At Lalas, we aim to deliver your order safely and on time. Please review the following details:

Domestic Shipping (India)

Orders are processed within 1 business day (excluding weekends and public holidays).
Delivery takes 3–5 business days after dispatch.
Free shipping is available on orders above ₹500.

International Shipping

International orders are processed within 1 business day.
Delivery usually takes 10–12 business days.
Free international shipping on orders above $100 USD. Orders below this value are charged a flat shipping fee of $20 USD.
We currently do not ship to the EU, UK, Australia, New Zealand, Brazil, Turkey, Lebanon, Pakistan, Ukraine, Israel, and China.

Customs & Duties (International Orders Only)

Your order may be subject to customs duties, import taxes, or other local charges depending on your country.
These charges are not included in our shipping fees and must be paid by the customer.
We recommend checking your country’s import policies and cosmetic regulations before ordering.
If you refuse to pay customs duties and the shipment is returned, we will deduct shipping and return costs from your refund.

Delivery Timings & Signature Requirements

Deliveries are made between 10:00 AM and 6:00 PM, Monday to Friday (excluding public holidays).
A signature is required upon delivery. If you are unavailable, please have a trusted person receive it on your behalf.
Lalas is not responsible for items signed for by someone else.

Returns & Refunds

We do not accept returns or exchanges for used or opened products, due to hygiene and safety reasons.

However, we do allow exchanges in the following cases:

If the product is damaged or tampered during delivery, contact our Customer Care within 24 hours with pictures and videos.
For product quality issues, report them within 7 days of delivery.

Returned items will go through a 7-point quality check. If the product does not meet return criteria, it will be rejected and no refund will be issued.

To be eligible for an exchange:

The item must be unused, in original packaging, and in saleable condition.
Exchanges are subject to approval by Lalas.
No refunds will be provided for successfully delivered products.

Customer Support

For help with your order:
📞 Call us: +91 77747 574 (Mon–Fri, 10 AM–6 PM)
💬 WhatsApp: +91 91777 47574
📧 Email: info@lalaherbal.com

Thank you for shopping with Lalas. We truly value your trust.