Terms of service

Terms & Conditions – Overview

This document is an electronic record under the Information Technology Act, 2000 and applicable rules. It is generated automatically by a computer system and does not require any physical or digital signatures.

Welcome to Lalas Herbal

By accessing or using our website, you agree to be bound by our Terms and Conditions, Privacy Policy, Payment Policy, and any other terms and guidelines mentioned across the site. These collectively form a binding agreement between you and Lalas Herbal. We recommend reading these terms carefully before using the website.

Privacy Policy

Please take a moment to read our Privacy Policy to understand how we collect, use, and protect your personal information.

Payment Policy

For details on how we process purchases, please refer to our Payment Policy.
Note: International orders may be subject to local customs duties or taxes, which are the customer's responsibility.

Products & Services – Personal Use Only

When using our website and purchasing from Lalas Herbal, kindly keep in mind:

Personal Use Only
Our products and any samples offered are meant solely for your personal use.
No Resale Allowed
You may not resell or distribute any of our products or samples. This helps us protect the authenticity and quality of our brand.
Right to Refuse or Limit Orders
We reserve the right to limit or cancel any orders if we suspect misuse, bulk buying, or resale—without prior notice.

Accuracy of Information

We do our best to ensure that all product information on our website—descriptions, colors, and other details—is accurate and up-to-date.
However, due to factors like screen differences or human error, we cannot guarantee 100% accuracy in all cases.
Except as required by applicable law, we are not liable for any inaccuracies or outdated information on the site.

Intellectual Property

Everything you see on this website—including our design, content, trademarks, logos, text, images, icons, audio, software, and how it’s all arranged—is the exclusive property of Lala Dawasaz (P) Ltd, its affiliates, partners, or licensors.

This content is protected under Indian intellectual property laws.

Unless the law allows or we give you written permission, you may not:

Copy, reproduce, sell, distribute, or reuse any part of the website or its content
Modify or create new works based on our content
Use our trademarks or branding in any way

Limited Licenses

We grant you a limited, personal, and revocable license to use our website for non-commercial, personal use only.

This license does NOT permit:

Framing or mirroring our site or content on another website
Republishing, selling, or redistributing any part of the site
Reverse-engineering or modifying our content
Collecting user data or account info
Using bots, scrapers, or automated tools that overload our systems
Using hidden text, meta tags, or keywords tied to our brand without permission

You must respect all copyright and proprietary notices shown on the site.

We also allow you to link to our homepage—but only if your website:

Does not copy or replicate our content
Does not falsely imply endorsement by us
Does not mislead about its relationship with us

(iv) It may not feature content that could be construed as distasteful, obscene, offensive, controversial, illegal, or unsuitable for individuals of any age.

(v) It may not depict us, our products, or our services in a deceptive, misleading, derogatory, or otherwise offensive or objectionable manner, nor associate us with undesirable products, services, or viewpoints.

(vi) It may only link to the home page of the website and no other page, and we hold the prerogative, at our sole discretion, to request the removal of any such links. Upon receipt of such a request, you are obliged to promptly remove the link and discontinue linking, unless separate written authorization from us is granted to resume linking.

Should you engage in any unauthorized use of the Lalas website or any or all of our content, it will result in the automatic termination of the limited licenses delineated in this section. Such termination does not prejudice any other remedies that may be available under applicable law or the provisions outlined in these Terms and Conditions."

Your Responsibilities When Using Our Website

When you visit or use the Lalas website, you agree to follow these Terms and Conditions, as well as any specific instructions or notices provided on the site. You must always act in a lawful, respectful, and responsible manner.

You must not change, damage, or interfere with any part of the website or its content. Any misuse that affects the website’s functionality or integrity is strictly prohibited.

If you fail to follow these Terms—whether intentionally or not—you will be held responsible for any damage or losses caused to Lalas, its affiliates, partners, or licensors.

Third-Party Links

Our website may include links to other websites for your convenience. However, we are not responsible for the content, products, services, or policies of those websites.

These links do not mean we endorse them, and your use of any third-party site is at your own risk. We encourage you to read the privacy policies and terms of those websites before engaging with them.

Special Features, Promotions, and Events

From time to time, Lalas may offer special features, promotions, contests, or events. These may have their own terms and conditions in addition to (or instead of) our main Terms and Conditions.

We will notify you if any separate rules apply. By choosing to participate, you agree to follow those specific terms.

Submissions

We appreciate your feedback, suggestions, and ideas (collectively called “Submissions”). While we don’t accept unsolicited ideas under formal policies, anything you submit to us will be treated as non-confidential and non-proprietary, unless otherwise stated in our Privacy Policy.

By submitting content, you give us permission to use it in any way, including copying, modifying, publishing, distributing, or creating new products or services based on your ideas—without needing to pay or credit you. Your submission will not be returned.

You also confirm that:

You own or have the right to share your submission.
It does not contain viruses, spam, or misleading content.
You are not impersonating anyone or providing false information.

You agree to cover any damages or legal claims arising from your submissions.

User-Generated Content

If you upload or share any type of content on our website—such as text, images, videos, or audio—you are solely responsible for it. This type of content is also treated as a Submission.

By using our site, you agree not to share any content that:

Breaks the law or promotes illegal activity.
Is harmful, offensive, defamatory, obscene, or harassing.
You don’t have the legal right to share.
Is false, misleading, or impersonates someone else.
Infringes on intellectual property rights.
Contains spam, advertisements, or viruses.

You also agree not to:

Collect personal information from other users.
Harass or harm others, including minors.
Hide the origin of your content with fake headers or identities.

We do not control or endorse user content, and we are not responsible for any losses or harm that may result from it. You may come across content that is offensive or inappropriate, and we are not liable for that.

However, we do reserve the right—but are not obligated—to review, remove, or edit any user content at our sole discretion. We may also restrict access or refuse service to anyone who violates these Terms or the rights of others.

Copyright Complaints

We respect the intellectual property of others. If you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an email or written notice to us for notices of infringement and provide the following: (i) identification of the copyrighted work(s) that you claim has been infringed and that you are the copyright owner or authorized to act on the copyright owner's behalf; (ii) a description of the material that you claim is infringing and the location of the material on the website; (iii) your address, telephone number and email address to: Info@lalasherbal.com

Note: The above contact information is provided exclusively for notifying Lalas that copyrighted material may have been infringed. All other inquiries will not receive a response through this process and should be directed to our customer service group by email at: Info@lalasherbal.com

Representations And Warranties And Limitation Of Liability

Lalas website is presented "As Is". We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, mis-delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.

Lalas personal care products are based on natural and ayurvedic formulations. Though enormous efforts are made and precautions taken to render the products absolutely safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical conditions. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our personal care products that you may be allergic to. You agree that Lalas will not be responsible or liable for any product related issues including without limitation any allergic reactions to you on account of usage of our products. For any purchases made through the Lalas, you will inter alia be governed by the limitation of liability and disclaimer conditions provided in more detail with the product packaging/leaflets.

Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the website or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed Indian Rupees 2000 only.

You agree that no claims or action arising out of, or related to, the use of the website or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose.

Indemnification

By using our website, you agree to protect and compensate Lalas for any losses, damages, or legal costs (including attorney fees) that arise due to:

Your misuse of our website,
Your violation of these Terms and Conditions, or
Any claim made by a third party due to your actions.

You also agree to cover damages or costs caused by using automated tools like bots, crawlers, or any action that puts an unreasonable load on our website infrastructure.

Disputes

All matters related to the Lalas website will be governed by the laws of India, with legal jurisdiction in Hyderabad, unless otherwise required by mandatory foreign laws.

If any disagreement arises:

It will be referred to a sole Arbitrator appointed by the Chairman and Managing Director of Lalas.
The arbitration will be held in Hyderabad, and the Arbitrator’s decision will be final and binding.
The arbitration will not be combined with any other claims, such as class action claims.

If arbitration is not possible due to local law, disputes will be resolved in an appropriate court in New Delhi, India, without affecting your legal rights. Lalas also has the right to take legal action in court if you violate our intellectual property rights.

Consent to Receive Notices Electronically

By using our website, you agree to receive all legal notices, updates, and information (“Notices”) electronically, either:

By email, or
By posting on the website.

These electronic communications meet the requirement for written communication under the law.

If you no longer wish to receive Notices electronically, please contact us at info@lalaherbal.com and stop using our website. If you do so, all rights granted to you (such as limited licenses to use our website) will end immediately.

This consent for legal Notices is different from your preferences for marketing emails, which are explained in our Privacy Policy.

General Terms

Agreement
These Terms and Conditions form the entire agreement between you and Lalas regarding your use of the website, replacing all previous discussions or understandings.

Changes to Terms
We may update these Terms and Conditions at any time. When we do:

We’ll post the updated version on the website.
Your continued use of the site means you agree to the changes.

Termination
We may end or limit your access to our site at any time, with or without notice. If we do, you must immediately stop using the website.

No Partnership or Agency
Nothing in these Terms creates a legal partnership, agency, or joint venture between you and Lalas.

Waiver and Severability
If we don’t enforce a part of these Terms, it doesn’t mean we’ve waived our right to do so in the future. If a court finds part of these Terms invalid, the rest will still apply, and we’ll try to revise the invalid part to reflect our original intent.

Questions?
If you have any questions about these Terms and Conditions, please email us at: info@lalaherbal.com